To reduce the risk of spreading COVID-19, the government and the College of Physicians & Surgeons of BC have imposed restrictions to the medical services being offered in-person at clinics. Currently, most medical visits are conducted virtually (phone or video). However, in-office visits remain an integral part of any medical practice.

Our MOA’s are trained to screen and triage appointments from incoming phone calls. They direct all medical inquiries to a physician on duty. If one of our physicians deems it necessary to have an in-person visit, the office staff will schedule a time for you to come in.

We thank all our patients for their understanding and their cooperation with our COVID-19 Safety Plan.

List of Protocols:

• Scheduled appointments only. No walk-ins.

• Pre-visit screening and reminder

• AT ARRIVAL, wait in your vehicle and call our office at 604 278 3322 for instructions. Do not enter the clinic until you are instructed to do so.

• Screening questionnaire at arrival

• Entry limited to one patient at a time. Exception: minors and people with mobility or cognitive issues

• Face mask required at all times, especially when speaking

• Temperature monitoring with thermoscan

• Use shoe disinfection station

• Sanitize hands; do not wear gloves

• Do not touch anything in the exam rooms

• Public washroom not available

• No waiting in the waiting room